Why clients rave about weight-loss coach…
Turkey warns Libya’s Haftar and supporters…
Investor sues CD Projekt over bungled…
Report: U.S. holiday retail sales rise 3% as…
7 Ways to Help Reset Your Gut Health…
Kit Kat Thins Are on the Way to Offer a…
Sigurdsson gives Everton 1-0 win at…
Bentley Flying Spur Reindeer Eight…
How did SG get residents to trust its…
New COVID-19 strain: NUS professor says…
Year Ender 2020: The Top 5 Kardashians…
What 2020 taught me about how we cover…
Apple iCloud sign-in and activation issue…
This cheap PS Plus deal will give you an…
The plant-based meat industry has grown…
As vaccines are rolled out, questions remain
An 11-year-old boy used his birthday…
Out-of-form Arsenal stun Chelsea with 3-1…
Tesla Holiday Update Has Farting Horn…
‘Hong Kong add oil’ festive lights banned…
The top 10 things S’poreans queued for…
‘Bridgerton’: Here Are All the Modern Songs…
The Grandmaster: how Wong Kar-wai’s…
Niger stages historic elections despite…
10 great games from 2020 for your new…
Singapore tightens border measures for…
COVID-19 Stigma Is Becoming The Norm…
Winnie The Pooh-inspired cafe in Cle…
Manchester City 2-0 Newcastle United…
‘My favourite Christmas abroad’: readers’…
We Compare 5 Top Rated Mental Health…
SG stars sorry for breaking social…
Why Queen Charlotte’s Real Biracial Backstory…
Ex-Raffles Hotel chef serves up HK soya…
The Latest: Oman starts vaccinations with 1st…
The best after Christmas sales and…
Moderna: ‘We’re confident vaccine will…
Restaurant review: So France brings toge…
Winners & losers from gameweek 21 in the…
Winners & losers from gameweek 21 in the Championship
Coronavirus pandemic has exposed inequality in Singapore and Hong Kong…
Singapore — Many people looking forward to shepherd’s pie on the occasion of Christmas have complained that they did not receive it or received it very late. It seems there has been a mix-up because the meal is offered by two companies with closely similar names: The Shepherd’s Pie (TSP) and Shepherd’s Pie Singapore (SPS).
As a result, it is claimed, complaints meant for one have ended up with the other.
The owner of TSP, Mr Teddy Chong, reached out to The Independent Singapore on Saturday (Dec 26) regarding an influx of customer complaints during the holidays from what appear to be orders submitted to a competitor with the website “shepherdspie.sg” and the Facebook page “Shepherd’s Pie Singapore”.
Mr Chong said that during the last week his company had received an influx of customer complaints ranging from late delivery to non-delivery of orders. When his staff asked the customers for the order number for verification, its database did not show the order. The format of the order number was also different from that of his company.
Mr Chong and staff then had to explain to the customers that they must have placed their orders with the other shepherd’s pie distributor. It is alleged that once a customer places an order with the competitor, he or she receives an email confirmation containing the  order number details. There is, however, no contact number.
The customer would need to search online for a contact number to file a complaint. Due to the prominent online activity of TSP, its contact details pop up first.
In hopes of limiting the misdirected calls, TSP uploaded an advisory on Friday (Dec 25) to inform the public of the difference in the two companies.
It said: “We have received many calls mistaken us for another company. We would like to clarify that we are not in any way related to or associated with that company. We ONLY operate from ONE location; our central kitchen address is 3015 Bedok North St 5 #06-05 Shimei East Kitchen.”
A day earlier, on Dec 24, SPS had released an advisory apologising for the failed deliveries. “We would love for you to have a taste of our delicious Shepard’s pie; however, due to an unforeseen event our oven has failed on us, and we’re working tirelessly to fix it in the next 2-3 days,” noted the post. “We sincerely apologise for orders that we had to refund, as well as your frustration towards our service. We are working to smoothen our service and delivery, and we promise to get back to each and every one.”
Mr Chong said the post had sparked more calls to his company for an explanation.
Meanwhile, comments on the SPS post indicate dissatisfaction with its customer service and allegations that comments have been deleted.
Mr Chong said his company has been in operation since 2007 and was one of the first shepherd’s pie distributors in Singapore. It was also one of the pioneers of home delivery before food delivery services were launched.
As a family-run business with more than a decade of expertise, TSP aims to maintain a customer-oriented reputation. Mr Chong said this is why it takes the time to explain the mix-up to customers.
The Independent Singapore has reached out to shepherdspie.sg for a statement. /TISG
OBD2 Diagnostic Tool